I’ve got to appear on webcam ?
I’m afraid you do!
If your cabin crew online application has been successful more and more airlines will want to take a final look at you before they invite you for the Assessment Day and they often do this by using a video interview. (gulp!)
The cabin crew video interview is all done online using a webcam. Basically you’ll be asked a number of questions which you need to record yourself answering on the webcam and send to the airline.
The airline recruitment team will then review your performance and decide if they want top invite you to the Assessment Day. This blog will show you how to get that invite!
Ok, so how does it all work?
What normally happens is that you are sent an email invitation from the airline.
Within that email is a link and if you click on this link you are taken to the video interview introduction page:
The first thing you will need to do is log-in and create an account.
What if I forget my log-in details?
Please take a note of your log-in details because if you have to contact the airline for a reminder they’re NOT going to be impressed!
Before the video interview begins, your Internet browser will be checked.
If there are any problems with the browser, you will be told.
Oh, I’m sure it will be fine!
Please don’t ignore this! If there is a problem then the airline WON’T be able to receive your video interview so if they tell you there is an issue, make sure you get it sorted!
This screen normally includes a company video. It’s really important that you watch this as the airline can tell if you have or not!
When watching the video, take notes of the key points in the video and there is no harm in watching this video two or three times- it will make you look super keen!
Wait, what? There’s a closing date?
Yep, you will also find the closing date on this screen.
You WON’T be able to submit your video beyond this date, so don’t ignore it otherwise you’re waiting at least six months until you can apply again!
Also, there are a load of technical considerations to think about as well. So, if you log-in to do your video interview on the closing date and find out there is a problem with your webcam, then you’ve blown it!
Get started planning your video interview as soon as you recive the link to give yourself plenty of time to get it right!
This screen will tell you how many questions are in the interview and how long you have to complete it.
Oh, it’s like being back in school!
You’re right, it is!
And, just like in exams, plan your time wisely!
If you have 5 questions and 15 minutes, then you should spend NO MORE than 3 minutes on each question.
Don’t spend 10 minutes on the first question and then hardly any time on the others. Each question is EQUALLY important so give them all an equal amount of time.
Oh, not KEYWORDS again?
There is usually a section called “About this interview”.
It’s really important that you read this section.
Because it tells you what the airline is looking for and it’s stuffed FULL of KEYWORDS!
You’ll see words such as customer experience, friendly, confident and team player.
If that’s what the airline are looking for, then make sure your answers include these words as well!
There is also a section on company information.
Again, they can tell if this section has been opened, so please read it and take notes.
Do I get a chance to see a demo.?
Yip, often you will be given a chance to view a Demo. interview.
ALWAYS view this, particularly if you have never done a video interview before as it will show you what’s involved and the more you know about the process, the more confident you will be.
Phew! Is that it?
Nope, now your webcam, microphone and speakers will be tested!
The key thing to remember is to make sure you run all the tests as instructed – the better your computer is working – the better you’ll look and sound.
Once all of the tests are run then you can begin the practice interview.
So, I can just wear my pj’s right?
I’m afraid not!
The clue is in the word “interview”! Remember, this is the first time the airline have seen and heard you and you want to make this first impression as good as it can possibly be!
You should dress smartly. Remember how important grooming is to an airline, so you want to make sure you look the part.
Don’t make the mistake of only dressing smartly on your top half thinking that’s all the recruiter will see because if you move around during the interview or stand up at the end of the interview you could blow your great first impression as you stand there in your old scruffy jeans (or even worse, your pyjama bottoms!)
Ok, so we’re nearly good to go!
Next thing you should consider is the lighting in the room. Make sure shadows are not being cast on your face.
Make sure you have a plain background behind you if at all possible as the cabin crew recruiters may be too busy checking out your family photos rather than listening to your well-thought out answers!
Anything else I need to think about?
Finally, and MOST importantly, make sure there are NO distractions!
If you interrup or stop the video interview YOU CANNOT RESTART IT!
So, once you begin, you only have ONE chance of completing it.
Therefore, make sure you will NOT be interrupted.
Tell your friends, family, flatmates or your granny that you are taking part in a video interview and they CANNOT disturb you!
Turn OFF all phones, disconnect the doorbell and if your dog is likely to bark, move him to a different room!
Ok, so now we’re good to go!
Can I practice first of all?
You will be given the opportunity to try a couple of practice questions first of all, to give the chance to feel comfortable talking to your webcam, so make the most of this practice!
Then it’s time for the interview.
You are normally given between 15 and 60 seconds to read the question before recording begins, so use it to read through the question a couple of times and then take a couple of deep breaths before you begin.
Treat this video interview EXACTLY the same as you would any other job interview.
Take your time answering questions, speak slowly and clearly and keep your body language postive at all times.
Questions in the video interview are very much “typcial” cabin crew interview questions such as “why do you want to work for our airline?” or “ why do you think you would make a good cabin crew member?”
So, make sure you have prepared REALLY detailed answers for these questions beforehand.
Make good eye contact with the webcam (imagine it is the recruiter) and keep smiling throughout!
I really hope this blog has helped you and yo have any questions please post them in the comments section below and I’ll get back to you!