Flexible online delivery
The Diploma in International Hotel Operations has been designed by experts who know what it takes to get that hotel reception job. This course is done online at a time and place that suits you.
Interactive Lessons - Learn by Doing
This is not some course where all you'll do is read boring stuff online. You'll be using our award winning online hotel reception check in simulator to complete loads of different guests check-ins
Industry recognised certificate
This qualification is already being delivered by some the leading hotel training colleges in the UK. It is internationally recognised and will make your CV stand-out from the crowd
Designed to give you an unfair advantage
Imagine knowing how do complete every possible type of check-in, issue room keys, deal with unusual customer service issues BEFORE you even go for the job interview?
Fact: This course will give you an advantage when trying to get a job in the hotel sector
During the course you'll learn how to check-in guests at the very luxurious Mondrago Kensington in Central London. The video below will give you a really quick tour of their website.
To see more of the hotel go hereGet Started Today for FREE
Our people are critical in providing the guest experience, and our ‘winning culture’ encourages and empowers them to bring each of our differentiated brand experiences to life and provide high standards of guest service.Richard Solomons, Chief Executive Officer, InterContinental Hotels Group
The ultimate course for covering everything you need to secure employment in the hotel industry
Internationally recognised qualification
Learn about types of hotels (it's not as simple as you think)
Understand room types
An overview of room rates
Understand room occupancy & seasonality
An introduction to yield management
Understand corporate rates and how they are used
Understand the needs of both business & leisure travellers
Understand the impact of social media e.g. Trip Advisor on hotels
Check-in a guest as you would in a real hotel
Understanding the structure of hotel organisations
Understanding Property Management Systems
Additional rooms & special requests
Checking in more than one guest at a time
Dealing with guest problems
An introduction to front office accounting
Check-out and settlement of accounts
Posting more charges
Closing your cashier
Frequently Asked Questions
OK, WE KNOW THAT YOU STILL PROBABLY HAVE SOME QUESTIONS FOR US. TAKE A LOOK AT THE LIST BELOW AND IF YOU'RE STILL UNSURE OF SOMETHING PLEASE CONTACT US VIA THE ABOUT US PAGE AND WE'D BE HAPPY TO HELP
Is my money safe?
100% Yes. We are a UK based company with 10 years experience developing online courses. We are also the only government approved company offering this type of hotel reception training. If you'd like to find out more about us click here
Do you offer refunds?
Yes. If you are not happy after completing the first 2 sessions we'll happily refund your money in full, with a smile, no questions asked.
How long does the course take?
The course is designed to be completed in 4 weeks however some people may complete it slightly quicker and others may take a bit longer. It's up to you, but remember the course is designed to get you into a hotel reception job as quickly as possible.
Who is the course for?
Anyone who wants to get a job at in a hotel reception. If you have a computer then you can do the course at a time and place that suits you.
Encourage staff to think ahead and anticipate guests' needs, rather than waiting to be asked. Demonstrate your trust in the team by giving them responsibility and authority to respond to guests' expectations and requests in the way that they see fit.Caroline Cooper, author of the Hotel Success Handbook
Start checking in guests today.
It gives you such an advantage to go to a hotel reception interview understanding exactly how hotels work. There's nothing they'll be able to ask you about the hotel sector that you won't to be able to answer. Click on the "Get started now" button below.Get started now for FREE