Mondrago My Travel Teacher

Helping people into the airline & travel industry since 2007

Norwegian Cabin Crew

Ok, so Norwegian Airways are currently recruiting for cabin crew, so I thought I would write you a blog telling you all about their application process.

An hour after I applied I got an email inviting me to the next stage of application process

You see, it wouldn’t be right if I was offering you up advice if I hadn’t gone through the process myself would it?

So in this post I’m going to cover

Now, for those of you who don’t know me, my name is Pauline Park and my passion is helping people like you become cabin crew. I have extensive experience as I have been teaching Travel and Tourism for 23 years now and, in this time, I have helped 1000’s of students get their dream jobs in the travel industry.

Pauline Park, Co- Founder & Director Mondrago My Travel Teacher

And, now I would like to help YOU.

As I’ve been teaching for such a long time, I’m (ahem) pretty old!

So, I applied for a job as cabin crew with Norwegian Airways using one of my alter -egos called Stephanie and I would like to share our experience with you.

So, what’s involved?

To be honest, there really isn’t that much to the application process.

Does this mean it’s easy?

No, not at all and after I’ve told you what’s involved, I’ll explain why it’s not as easy as it may appear.

So, what do you need to do?

Norwegian Cabin Crew Minimum Requirements

Well, first up, you simply enter your personal details:

Firstly you simply enter your personal details

 

Please note that if you answer no to any of these questions, your application will not be taken any further.

However, please DO NOT be tempted to lie as all of these requirements WILL BE CHECKED before you are offered employment.

Norwegian are also quite unusual in that a swim test forms part of their assessment, so if your swimming is not the best, make sure you get loads of practice in!

They will then check that you meet certain requirements

 

With these questions, you have to be able to answer yes to the first two questions. They will then expect you to have a professional working or native/ bilingual proficiency in English and you can have NO visible tattoos or piercings whilst in uniform.

Some more questions that check minimum requirements

 

You also have to answer these questions above as well and then it’s time to upload some documents.

The perfect Norwegian Cabin Crew Covering Letter and CV

These are a covering letter and your CV.

This is simple stuff isn’t it?

Well, it seems so but think about this.

Norwegian gets 1000s of people applying to become cabin crew with them every month.

And, every month 95% of them rejected!

Say what?

Yip, for every 100 people applying to become cabin crew with Norwegian, 95 will be rejected.

Not great odds I’m sure you’ll agree.

And here’s the thing…

The vast, vast majority of people will be rejected at the application stage.

In fact over 80% of people will be rejected at this stage.

So, for every 100 people applying, only 20 will get through this stage.

The vast, vast majority of people will be rejected by Norwegian at the application stage.

Why is this when it seems so incredibly simple?

Well, let me explain…

I have written many a blog about CV’s and you can access them here, but all I will say is that once you have uploaded your CV and your covering letter there’s not much more to this application process.

So, they are deciding to invite you on to the next stage of the application process based ONLY on your CV and your covering letter.

So, they have GOT TO BE GOOD

In fact, I’d go one step further and say they have to be FANTASTIC!

You really can’t afford to get this stage wrong, because if you do, that’s it for you and you will have to wait another 6 months before you can even try again!

So, don’t upload a bog-standard CV and covering letter- this simply isn’t good enough.

95% of applicants who apply to become Norwegian Airways cabin crew are rejected.

And, the MOST COMMON REASON IS THEIR CV AND COVERING LETTER IS RUBBISH!

I see this all of the time and it drives me mad!

Really good candidates with amazing work experience and who would make really good cabin crew, but are let down by using a terrible CV and covering letter.

It’s simply not enough to use a CV and covering letter you wrote in school or college.

Your CV and covering letter has to be absolutely tailored to the job.

And, if it’s not?

Then it will be rejected

Simple as that!

I run a FREE Facebook group called the Departure Lounge (and if you’re not in there you’d be mad not to join, as there are loads of current cabin crew in there who would love to help with your cabin crew journey) and some of the posts in there make me laugh (or scream depending on my mood!)

My Facebook group “The Departure Lounge” has loads of ex and current cabin crew who are happy to help you.

There are SO MANY posts in there asking what colour scarf to wear to the assessment day or if their shoes are too pointy, of if they should wear red or pink lipstick on the day?

Reality check here guys!

A Reality Check

The simple fact is that if your CV, covering letter are no good, you won’t even make it to the assessment day so all of your worries about lipstick or shoes or make-up are completely pointless!

Focus on what’s important and here, the most important thing is your CV and covering letter.

So, as I said, I have written a lot about CV’s and covering letters and I recommend you check it all out, but if there was only ONE piece of advice I could give you, it would be to make sure your CV and covering letter is stuffed full of keywords.

What are keywords?

Simple- they are the skills and characteristics that Norwegain Airways are looking for.

And, do you know what’s so amazing about keywords?

Norwegian Airways actually GIVE THEM TO YOU!

Say, what?

Yep, Norwegain Airways actually tell you their keywords.

Isn’t that incredibly kind of them?

Yes, indeed it is!

So, where are these keywords?

Well, they are found in the job specification.

Now, because I am a nice person and I’ve made it my mission in life to help people like you become cabin crew, I have gone through their job specification and made a list of these keywords for you.

You’re very welcome!

You can download a list of these keywords completely FREE by completing the form below

So, anyway, we uploaded Stephanie’s CV and covering letter

An hour later Stephanie received this email from Norwegian…

Within an hour I had received this email from the Norwegian Assessment Team

Woo hoo- Stephanie had got through the first stage of the application process and was on her way to completing Norwegian’s online tests.

Go Stephanie!

Remember, this is the stage of the application process that THE VAST MAJORITY OF CANDIDATES FAIL AT.

So, this is the stage you MUST FOCUS ON.

Don’t let yourself become distracted with lipstick colours, skirt length and shoe height.

FOCUS ONLY ON YOUR CV and COVERING LETTER.

Because if you don’t get that correct, it’s game over!

The reality is that if you get through the first stage of the application process, you’ve actually got a much higher chance of becoming cabin crew.

The numbers get smaller and smaller as you move through the process, so conversely your chances of becoming cabin crew become higher and higher!

Research has shown that over 80% of applicants will not move on beyond the CV stage.

So, if 1,000 people apply, only 200 will move on to the testing stage.

Approximately 100 will then be invited to an Assessment Day.

And approximately 20 of them will be offered a position as cabin crew.

So, if you’re any good at arithmetic, you’ll quickly realise that 800 people (out of 1,000!) will FAIL at the application stage.

Yep, that’s 80% of applications will not even make it past this stage.

AND ALL BECAUSE THEIR CV IS RUBBISH!

So, this gives you an amazing opportunity!

Why?

Well because you now know the importance of having a brilliant cabin crew CV.

I’ve also given you all the keywords Norwegian Airways are looking for.

So, you’ve no excuse now!

Go and get working on that AMAZING Norwegian Airways CV and covering letter.

Ok, so Stephanie has just been invited to take part in Norwegian’s online tests, so let’s have a look at what’s involved.

Norwegian Cabin Crew Online Tests

There are two tests involved. The first is a psychometric test that tries to work out if you will be a good “fit” for Norwegian Airways.

The second test checks your understanding of written English.

So, let’s go and look at the workplace questionnaire.

You are asked a range of questions (48 of them!) and you have to allocate points to the statements.

So, every screen has three different statements. You have 6 points to allocate and you need to decide where to allocate them.

So, if you really agree with a statement, then you may allocate all 6 points.

Or, if you agree with all three statements then you would allocate 2 points to each option.

Please don’t try and second guess the airline here and give answers that they “want” to hear.

If you are not being true to yourself, then ultimately, are you making the correct career choice?

So, ultimately, please just give your most honest answers.

When I did it, sometimes I knew what they were looking for (like a good team player) but a lot of the time I didn’t, so my advice is just to be as honest as you can.

People say you can’t practice psychometric tests and to an extent you can’t.

However, an acronym known as OCEAN is often used by airlines when it comes to these tests.

These are often known as the “Big 5” personality traits and they stand for openness, conscientiousness, extraversion, agreeableness and neuroticism.

Airlines will generally look for a high degree of openness, conscientiousness, extraversion and agreeableness and a low degree of neuroticism so this is what you should be looking for if you do try online psychometric testing.

Anyway, there are 48 screens so it does take considerable time.

Good news though- it is not timed at all, so please take your time and give each statement a lot of thought when allocating points.

Once you have answered these statements, you will be asked to take part in the next test.

Now things get a bit more stressful here as this test is timed!

There are 42 questions in total, and you only have 12 minutes to complete the test.

You WON’T manage to answer all 42 questions in this time. I managed 30 and I was going pretty fast as I have done these tests before, so if you get half of them done then you’ll be doing well!

So, how does it work?

Let’s have a look?

What happens is that you have a range of topics across the top of the screen:

You are then asked a question at the bottom of the screen:

So, the first thing you need to do is to work out which topic to select. This question relates to working times, so this is the tab you click on:

Here you will find the answer to the question. You have three options- true/ false and cannot say if the answer is not there. So, let’s remind ourselves of the question:

If we check the text above, we can see that we cannot say if this answer is true or not, so we would click on cannot say.

We then click on the arrow to move on to the next question.

So, you can see why you could never answer 42 questions in 12 minutes!

Anyway, hope this blog helps you and please don’t forget to download your FREE guide to Norwegian Airways keywords and phrases.

Pauline x

Emirates Application Process

**UPDATE June 2018.  Emirates have stopped using video interviews and are now back using open days.**

READ ALL ABOUT WHAT IS GOING ON AT EMIRATES AT MY LATEST BLOG POST HERE 

Hello and welcome to this post on the Emirates Application Process.

Ok, so first up where do you apply?

You can apply via Emirates careers’ page:

http://www.emiratesgroupcareers.com/

 

 

Once there, you look for cabin crew positions:

 

 

You click on this job and the application page opens. When it does so, you need to click on apply:

 

You are then taken to the page below where you have to agree with their privacy statement…

If you accept, then you are taken to their home page where you have to create an account. To do so, you would click on new user

 

 

 

Then you have to complete some details to create an account…

 

Please keep these details safe as these are your log-in details so you will need them to keep an eye on the progress of your application!

So, it’s time to start applying!

First up, you need to include some personal details and then they are then looking for some more information about you including your gender, height and weight.

Next, they want to know what languages you speak. You will be asked for your primary (or native) language. You will then be asked to tell them what other languages you can read, write and speak.

Next up they want to know about your work experience. Now here’s a tip for you. You know how I am completely obsessed with keywords? Well, I am going to mention them again!

All of Emirates application is now online and everything is automated. This means that no-one will look at your online application. Everything will be run through a computer program and ONLY those applications that pass this will be seen by a recruiter.

And what is this computer program (or as I like to think of them, Emirates robots!) looking for?

In fact, before I go any further, may I introduce you to Emmy, the Emirates robot?

 

 

Emmy is a good friend of mine and she’s been VERY helpful at letting me know EXACTLY what her and her robot friends are looking for during your application.
They are looking for keywords so give them lots and lots and they will fall in love with you!

 

 

But what does this have to do with your work experience section?

Well, simple really.

This section will also be “searched” by these robots, so you want to fill it with keywords as well.

 

So, some advice for you.

At this stage, I would save my application as a draft and log-out.

I would then spend some time drafting your roles and responsibilities in your current and previous jobs and make sure they are full of keywords.

The old advice used to be to keep everything as brief as possible and summarise as much as you could so the recruiter could scan it quickly.

However, modern technology has turned this on its head a bit.

Because these programs (or Emirates robots) are such fast readers and are able to extract incredible amounts of information really, really quickly, you can actually write as much as you want. In fact, it may be the case that the more you write the better as they love to read!

 

 

However, I would caution you not to write too much!

If your application makes it past these Emirates robots, it will be assessed by a human recruiter and they WON’T to read pages and pages of your work experience.

So, try to have a happy medium!

And a good way to do this is to not write pages and pages but make sure that what you do write is FULL of keywords!

That way, both the Emirates robot and the human recruiter will be pleased with you!

 

Ok, next section is your education. Be careful not to add too much to this section. Whilst Emirates do want to know what qualifications you have, you don’t need to go over-board and mention EVERY qualification you have ever received!

The next section is for certificates. Again, ONLY mention those that are specific to the role of cabin crew OR if Emirates have SPECIFICALLY asked for them.

Ok, the next section is INCREDIBLY IMPORTANT!

Here you get to upload your documents!

Now, as you can see, there are some MANDATORY documents.

Now, this means that if you apply and you DON’T upload them, then you look like you can’t follow instructions.

And, what do cabin crew have to always do?

Yep, follow instructions!

So, if you don’t upload the mandatory documents, then these robots will realise and put your whole application in the bin!

 

 

Which is the LAST thing we want to happen!

They can be total devils these Emirates robots can’t they?


So, make sure you upload ALL of the mandatory documents or they will NOT be happy!

And, we’re nearly there now…

Emirates have got job specific questions for you and once you have answered these it’s on to the video interview.

Please make sure you are really well-prepared for this stage. It would be a nightmare to get this far and blow it now!

So, once you are good to go, log-in to your account and dazzle them with your amazing video interview.

 

Once you have completed your video interview, you submit your application and that’s you finished- phew!

What a lot of work!

You should be REALLY proud of yourself for getting this far.

Emirates will then send you a confirmation email which is really your receipt for your application.

All you can do now is sit back, cross your fingers and wait!

Good luck 😊

And remember to keep these Emirates robots happy…

 

Keep getting rejected for cabin crew jobs?

You may already have applied for a few cabin crew jobs and felt crushed that the recruitment team for the airline read through your whole CV and concluded that you weren’t suitable for the job.

However, has anyone even LOOKED at your CV?

Because here’s the thing- chances may be that NO HUMAN HAS EVEN LAID EYES ON YOUR CV!

The truth? Your CV may well have been binned by a CV reading robot called an Applicant Tracking System (ATS)Cabin crew Jobs

You’re kidding me right? A robot?

Airlines receive THOUSANDS of applications for cabin crew each month.

So, many airlines are now using Application Tracking Systems (ATS) which is CV- reading software which allow airlines to automate, streamline and manage their recruitment process.

When you’re receiving 30,000 CVs per month, as Emirates do, it’s all about SPEED!

So, how easy is it to get past this robot?

The short answer- not easy at all!

In fact, research shows that these pesky robots reject 75% of ALL CV’s

So I’ve only got a 25% chance of getting my CV through an ATS?

You have indeed! ONLY 1 in 4 CVs sent to an airline ever will reach a pair of human eyes!

cabin crew applicant tracking system

So, why not follow our 4 easy steps (or even better download my FREE ATS Checklist) to making sure your CV gets past these pesky robots?

Download The FREE ATS Checklist

Ok, tell me more…

Step One -Keywords

For every job, there are always keywords associated with it and cabin crew is NO exception

An ATS will be looking for these keywords throughout your CV and these will be the same keywords the recruitment team has programmed an ATS to pick up

Yeah, that’s all well and good but where will I find these keywords?

The job description of course….

Check out the job description below for British Airways cabin crew

Diploma in International Airport Operations

Essential Qualities

“You are passionate about delivering service excellence every time

You are able to confidently deal with challenging and difficult circumstances and remain resilient throughout

You are an effective communicator and you are able to deliver difficult messages with confidence

You understand the need to follow rules however you are able to be flexible depending on the situational needs

You are able to learn new information easily and quickly apply it correctly

You always demonstrate a positive ‘can do’ attitude”

So, if we are thinking about keywords, these would all be good for starters:

  • Resilient
  • Confident
  • Good communicator
  • Flexible
  • Positive

Oh, that’s really helpful, thanks…

And, here’s a wee tip for you…

Find FIVE other cabin crew job postings with different airlines.  Check for keywords in these jobs too. If you find different keywords in these postings, add these to your CV too!

Here is the Cabin Crew Skills List from Thomson Airways to get you going. As you can see, there are LOADS on here…

Thomson airways cabin crew

So make sure you have ALL of the keywords airlines are looking for sprinkled liberally throughout your CV!  The more the merrier- the ATS robots will love you for it!

Anything else I should know about?

Step Two – Be careful of formatting

Don’t send your CV as a .pdf file

Applicant tracking systems lack a standard way to structure .pdf documents, so they are easily misread. They are becoming better at reading .pdf files but they can still misread important things when processing them, so better send your CV as a word document.

Also, stick to standard CV formatting in a normal font like Arial, Courier or Times New Roman. An ATS cannot read fancy font and will reject your CV just because you have confused it!

Confused ats cabin crew robot

ONLY include the usual sections of a CV- work experience, education, qualifications etc.

Applicant tracking systems can’t read graphics and they misread tables. Instead of reading left to right (as humans do), these systems read up and down so a table would be goobledygook to an ATS!

To make sure that applicant tracking systems read and import your work experience properly, always start it with your employer’s name, followed by your title, followed by the dates you held that title as Applicant Tracking Systems will look for company names first and we don’t want to confuse the robot do we?

Ok, got it- does spelling and grammar matter? I mean, it’s not as if a robot can read right? Wrong!

Cabin crew ats robot reading a book

 Step Three – Make sure there are NO spelling mistakes

Now, I know I have said this (MANY) times before, but spelling mistakes really are the DEATH of your CV!

Whilst a human can try and work out what you’re trying to say (before binning your CV in disgust!), an ATS will reject your CV IMMEDIATELY as it simply has NO idea of what you are trying to say! So, whilst it can’t read the way you and I can, it can still identify spelling mistakes (in fact, far more easily than a human can!)

So, double, triple, quadruple your CV before you send it off because ONE SINGLE SPELLING MISTAKE AND YOUR CV IS IN THE BIN!

Ok, ok- so they can read (in their own peculiar way!) Anything else I NEED to know?

Step Four – Put the most important information at the TOP of your CV

Now, we know you know this already, but no harm in reminding you! Make sure your key information is at the top of your CV, so when your CV does make it past the robot and encounters a pair of human eyes, they will be able to see very quickly just what an amazing individual you are!

So, what does this robot actually do??

An airline’s  ATS scans CV’s against the skills which have been entered by the airline.

Guess where these skills came from- yes, you got it- the keywords!

The airline may, for example, be looking for THIRTY SKILLS and the software produces a report which tells the airline how many of their required skills have been matched and also how many times this skill has been mentioned in the candidate’s CV

It will also tell the airline which skills they require are missing from the candidate’s CV. In addition, it can give an overall percentage of how well the candidate and the job “match” each other. All of this is done in literally seconds- what a clever robot!

cabin crew ats robot graduation

Often airlines are looking for a “match” criteria of 90% or over. So, are you and your dream airline a match made in heaven?

Well, if you use our ATS checklist before you send off your CV, we think you will be!

Download The FREE ATS Checklist

ATS Checklist
Download The FREE ATS Checklist

The 5 things Emirates Airlines Recruiters look for on the Open Day

**UPDATE June 2018.  Emirates have stopped using video interviews and are now back using open days.**

READ ALL ABOUT WHAT IS GOING ON AT EMIRATES AT MY LATEST BLOG POST HERE 

There is one simple reason why I have written this blog for you – my frustration at watching really good candidates not being able to get their dream job because of the most basic mistakes at the Emirates Open Day.

Reading this blog and sticking to all of the rules you find it in will put you ahead of the competition- way ahead!

So, let’s begin…

Would you like a career that flies you to major cities all over world?

And, when you arrive, you have a room waiting for you in a five star hotel AND you’re given local currency to do some serious spending!

This same career pays for your living accommodation, bills and takes you to and from work! All whilst you are living in one of the most exciting cities in the world full of beaches, shopping, resturants, bars and so much more!

Add to this free medical insurance, thirty days paid holidays, free leave tickets so you can jet off somewhere exotic on your hols, end of service bonus- oh, I could go on and on!

Now I know this sounds like something from a celebrity gossip magazine, but believe it or not, this is reality for Emirates cabin crew!

Emirates Recruitment Open Day
Emirates is an expanding airline and constantly on the look-out for new crew

Everything I have just mentioned is part of the benefits package for all new crew and the great news is that Emirates, as a rapidly expanding airline, are always on the look-out for new members of cabin crew which is great news for you.

Life as crew is FANTASTIC and the opportunities it will provide you with are incredible. One of my ex-students, Kirsty, is now living the high-life out in Dubai and she has very kindly agreed to give you a peek at her incredible life- I warn you now, you will be jealous!

Kirsty now travel the world with Emirates
Kirsty now travels the world with Emirates

However, here’s the thing to be aware of about fantastic jobs- EVERYONE wants one

Emirates knows that. These cabin crew jobs are VERY competitive and there is NO shortage of applicants

I’m sorry to say that the VAST majority of applicants that turn up at Emirates Open Days are not successful.

Learn why your Facebook page could cost you the Emirates job

Typcially, of 100 people who apply to become cabin crew with Emirates, only 2 or 3 will be successful.

Yep, you read that right- of those who turn up at the Open Day, only 2-3% will be successful.

You’re probably sitting there thinking “Well, what’s the point? Those odds are rubbish!”

But, do you know the mad thing?

The VAST, VAST majority of people are turning up for these Open Days completely unprepared, which is GREAT news for you!

Why great news? Well, if you follow the advice I’m going to give you in this (and subsequent blogs) then you will be totally prepared and know EXACTLY what the recruiters are looking for. So, you’ll be well ahead of the other 97 candidates who just haven’t bothered!

Do you really think that Emirates is going to give such an amazing job to people who just turn up at Open Days without having prepared?

Of course they’re not, so that’s why you’re going to be at such an advantage. Is this unfair? Of course it is, but hey, if you’re prepared to put in the work then you should be rewarded for it shouldn’t you?

Now, I’m not going to lie. Getting a job with Emirates is going to be a LOT of hard work, but I’m sure you’ll agree that all of the work you’re going to have to put in will be worth it in order to secure the “Golden Call” when Emirates call to offer you the job!

So, where to begin?

Well, it probably makes sense to have a think about the role of cabin crew with Emirates, as every answer you give at your Open Day and beyond should relate to the skills that Emirates are looking for.

The first thing you need to realise is that you are trying to become cabin crew for one of the world’s most PRESTIGIOUS airlines. So, the first step is having a clear understanding of what the job requires and what will be expected of you.

Emirates has built its reputation on uncompromising luxury, service and presentation to its passengers. Emirates will rely on you to provide the extremely high level of service its passengers are accustomed to.

Now you know now what the benefits the job brings, so you have to understand that with those benefits come strict standards and VERY high expectations from its employees.

You are THE face of customer service and so you are the most important part of the airline. Remember , passengers are paying a premium for flying with Emirates and when they consider their experience, who will they remember?

It won’t be the pilot, sitting up front, flying the plane and making the odd passenger announcement. It won’t be the guy who checked you in, took your boarding pass and wished you a pleasant flight. Nor will it be the baggage handler who made sure your bag made it to the flight on-time.

No, passengers will remember YOU and your fellow cabin crew members and the service you offered them on-board.

Emirates Cabin Crew working with children
Passengers will remember YOU and your fellow cabin crew members and the service you offered them on-board.

Studies show that the single biggest negative memory passengers retain from a flight is an unfriendly experience with cabin crew. Passengers will forget about long delays, bad food and cramped seats but will NEVER forget bad service.

You will be expected to provide OUTSTANDING customer service on long flights all around the world. It won’t matter what time of day it is, how long you have been on your feet or whether you’ve now been awake for more than 24 hours- if a passenger in 23C wants some champagne then you have to serve it to them with a SMILE on your face.

Go behind the scenes to find out what cabin crew actually do

You will also have to deal with some difficult situations on-board. A drunk passenger in 12A has just been sick all over the baby sitting in the passenger’s lap next to him? Well, you’ll have to deal with this situation, calm everyone down and then- to add insult to injury- clear up the vomit! It really isn’t a job for the faint-hearted (particularly when you have to clear up vomit with a smile on your face!)

You will also be trained for any emergency you encounter on-board, so you must be able to remain calm and composed at all time. In an emergency situation, your passengers will look to you for guidance and you must be able to provide it.

So, why am I telling you all of this?

Well, these are some of the qualities that Emirates recruiters are looking for, so you MUST be able to convince them that you are capable of this and SO MUCH MORE.

The very specific qualities Emirates are looking for are:

  • Professional
  • Empathetic
  • Progressive
  • Visionary
  • Cosmopolitan

So, you need to ensure that everything you say and do during your Open Day must reinforce these qualities and prove to the recruiters that you have them in abundance.

 

I am asked all the time about how the Emirates interview process works, so in my next blog  I am going to tell you in great detail EXACTLY what’s involved.

Want to know more?

If you haven’t already joined The Departure Lounge then you might miss out on my next blog but you are definitely  missing out on loads of free resources including our new Facebook group where you can ask our team of experts anything you want about getting a job.  Click  below to join The Departure Lounge for free.

Join The Departure Lounge For FREE

If you’ve already joined The Departure Lounge then I hope you are learning stuff that will be useful when it comes to your cabin crew interview and I’d love to hear how you are getting on.  Please email me pauline@mondrago.org

 Speak to you soon.

Pauline x

Pauline Park

 

 

 

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